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Travelers

Car Insurance
For more than 75 years, Travelers has been one of the leading car insurers of the country. With their focus on customer service and providing better customer experience, the insurance company has been able to set a benchmark in the auto insurance industry.
4.5
out of 599 user reviews

Insurance Coverage

On a general note, when it comes to affordability, it is an expensive option of best rated car insurance as compared to its main competitors in the industry. However, the insurance company has still been able to cling to the top positions owing to their impeccable customer service which compensates for the high price that they charge for their auto insurances. Basis the various Travelers car insurance reviews, the insurer can be given a rating of 89 out of 100, which is mainly pulled down by the affordability ratings only.

Like any other major car insurer in the country, Travelers also offers certain general coverage on their insurance policies which include uninsured motorist coverage, comprehensive and collision coverage, property damage liability coverage and medical payments in case of any personal injury caused by the covered car. The minimum coverage options vary from state to state. However, on an average, the bodily injury liability and uninsured motorist bodily injury coverage amount are $15,000 per person and $30,000 per accident minimum, property damage liability is $5000 minimum, and uninsured motorist property damage liability is $3,500 minimum.

Coverage Options

When it comes to coverage options, Travelers car insurance offers the common coverages like bodily injury liability, medical payments under the personal injury protection coverage, uninsured motorist coverage, comprehensive physical damage, collision coverage, and property damage liability coverage. In addition to these common ones, Travelers also offers some other coverage options which are special and not offered by many of its competitors. These special coverages include

Emergency Road service – The emergency road service covers the expenses that are incurred in the unfortunate event of a breakdown of the car on the roads. The coverage includes mechanical labor cost at the site of the breakdown, towing expenses to the nearest repair location, delivery expenses of gas, oil, battery or replacement tire, and locksmith charges to unlock the covered car if the key is lost, stolen or left behind inside the car. The service, however, does not include any labor cost beyond the first hour and any towing expenses if the car is being towed to anywhere but the nearest repair garage.

Car rental – This is very useful if the covered car is in the repair garage for a longer time period. The policy offered by Travelers car insurance would cover the rental charges for renting a car that can be used for daily activities (like going to work, school or other activities) while the covered car is in the garage.

Travel expenses – This coverage will pay for the foods, lodging and transportation expenses if you get involved in an accident with the covered car more than 50 miles away from your home.

Affordability

With an estimated monthly premium amount of about $182 that is more than the national average $40 to $60, it cannot be said that Travelers car insurance is a highly affordable option for the people. The 6-month lump sum amount that needs to be paid to Travelers is about $1,089 which is about $200 to $300 extra than the national average and is certainly way above the affordable index. Basis the various Travelers car insurance reviews, the affordability rating that can be given to is 3 out 5, as it is definitely less affordable than many other options that are available in the market.

However, to make things better for their customers, Travelers car insurance offers 9 discounts which are about the similar number which is offered by other major players in the car insurance industry. These discounts include

  • Anti-theft devices discount
  • Discount if Defensive driver course is done
  • Internal safety features
  • Good student discount
  • Long distant student discount
  • Multi-line policy discount
  • Multi-vehicle policy discount
  • Safe driving record discount
  • Younger driver training discount

Customer Satisfaction

Customer Satisfaction Rating: 
4.5
out of 599 user reviews

The customer satisfaction ratings are derived basis the individual ratings as achieved by Travelers car insurance on the following parameters –

  • Ease of setup – 8.8
  • Discount satisfaction – 7.4
  • Premium affordability – 7.4
  • Customer service – 8.4
  • Claims process – 8.1

Basis these parameters, the overall customer satisfaction comes out to be 4 out 5 stars which are quite impressive as compared to other players in the auto insurance industry.

Financial Stability

Financial Stability Rating: 
4.5
out of 599 user reviews

In matters of financial stability or the ability of the insurance carrier to pay out the claims to its customers, Travelers car insurance gets an impressive rating of 4.7 out of 5. This is quite better as compared to the other market leaders. Against the average reported asset value of $102.5 billion for other insurance providers or insurance holding companies, Travelers car insurance Company has reported total assets worth $138.5 billion which makes them a far more financially stable option as compared to other car insurance providers in the market.

Conclusion

Although the prices of the Travelers car insurance quote are higher, the insurer still manages to win over its competitions by providing outstanding customer service and managing a seamless claims processing practice. To get best rates, it is wise to compare the Travelers car insurance quote with quotes from other insurers as well. On the whole, auto insurance from Travelers is good who give value to customer service more than anything else.

Survey Review Data

Contact Info

Website: 
https://www.travelers.com/
General Phone Number: 
1.800.328.2189
Customer Service Phone: 
1.800.441.4378

Personal Insurance payments:

Travelers Personal Insurance 
PO BOX 660307 
Dallas, TX 75266-0307

Business Insurance payments:

Travelers CL Remittance Center 
PO BOX 660317 
Dallas, TX 75266-0317

Investor Relations:

Travelers 
Attn: Shareholder Services 
One Tower Square 
Hartford, CT 06183

Consumer Affairs (Complaints):

Travelers 
Attn: Consumer Affairs 
One Tower Square 
Hartford, CT 06183

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